Shipping Policy
Processing Time:
- All orders are processed within 2-3 business days after receiving payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times:
- We offer standard and expedited shipping options. Delivery times vary depending on your location and chosen shipping method.
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days.
Shipping Costs:
- Shipping charges are calculated at checkout based on the weight and dimensions of the products and the delivery location.
- We offer free standard shipping on orders over [insert amount].
International Shipping:
We currently ship to select international locations. Shipping costs and delivery times for international orders will vary depending on the destination.
Customs duties and taxes may apply for international orders, and the buyer is responsible for these additional charges.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can track your order on our website or through the shipping carrier’s tracking portal.
Shipping Issues:
If your order is delayed or lost, please contact our customer service team at [+91- 7376561249/ equine_sports@yahoo.com] for assistance.
Refund Policy
Eligibility for Refunds:
We accept returns within 30 days of the original purchase date.
To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.
Non-Refundable Items:
Customized or personalized items.
Gift cards.
Items marked as “Final Sale.”
Return Process:
To initiate a return, please contact us at [insert contact email/phone number] with your order details and the reason for the return.
Once your return request is approved, we will provide you with a return shipping label.
The item must be returned within 14 days after receiving the return label.
Refunds:
Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method used for the purchase.
Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).
Exchanges:
If you wish to exchange an item for a different size or style, please follow the return process above. Once we receive the original item, we will process the exchange.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on your preference.
Contact Us:
If you have any questions about our Shipping & Refund Policy, please reach out to us at [equine_sports@yahoo.com/+91- 7376561249]. We are here to help!